Frequently asked questions
Delivery and Pick-Up service?
Currently we don't offer customer pickup services. Items are delivered a reasonable distance with trucks. Stairs and Elevators are an additional charge. Items are left stacked and should be restacked in the same location prior to pick up.
Can I have my items setup and brokendown?
Yes, If you would like the rental items to be set up and broken down you may request this service when you place your order and we will provide you a quote for this service. We cannot add this service to your bill at the time of delivery unless you contact our office and we prearrange it. Linens and place settings are not a part of the set-up.
Equipment used with food should be rinsed, and stacked in the containers in which the items were received in. Linens should be returned dry and free of food and debris. The customer will be charged a cleaning fee for items returned without having been cleaned.
Lost or Damaged Items?
Customers are responsible for equipment from the time of receipt until the time of return. It is the customer's responsibility to secure equipment when not in use and to protect equipment from the weather at all times. The customer will be charged the replacement cost for damaged or missing items, including boxes and crates.